Refund policy

Kartaco — Returns & Refunds Last updated: October 16, 2026 We want every "Everyday Upgrade" to earn its place in your home. If something isn't right, here's how we make it right. Return window: You may request a return within 30 days of delivery. Eligibility - Items must be unused, in their original condition and packaging. - If an item arrives damaged, defective, or not as described, contact us first with a photo — in most such cases we arrange a replacement or refund without requiring the item back. How to start a return 1. Email kartaco.shop@gmail.com with your order number and the reason for the return. 2. We'll reply with return instructions and the return address. 3. Once the returned item is received and inspected, your refund is issued to your original payment method. (Where the purchase was made through a platform such as TikTok Shop, the platform's own return flow and timelines also apply.) Notes - Return shipping for change-of-mind returns is the customer's responsibility unless the item was damaged, defective, or sent in error — those are on us. - Personalized and custom-made products (for example, the Personalized Name Necklace and the Custom Pillowcase) cannot be returned for change of mind, because they are made to your specification. If a personalized item arrives damaged, defective, or not as described, it is covered like everything else — contact us and we will make it right. - For hygiene and safety reasons, certain personal-use items may not be returnable once opened, unless defective. Contact: kartaco.shop@gmail.com

Returns mailing address:

Kartaco

c/o Klajdi Avdiaj — GENERAL DELIVERY

Newington, CT 06111-9999

United States

Please email us first at kartaco.shop@gmail.com before sending anything back, so we can confirm the return and the address.